Welcome to Rio!
Let's create your dream space
Thank you for sending in your deposit! We are thrilled to be working on your project!
To facilitate a smooth process, we would like to both highlight some important information and remind you that our team is here to help and answer any questions you may have.
Please complete these other steps
before we start your project
Please read, sign, and initial your Quoted Services Contract and send it back to us at your earliest convenience.
It is crucial to obtain your Locates Report BEFORE your project begins. Please schedule your locates inspection as soon as possible. We are are not clear to excavate until all utilities have been located.
You can submit your locate request via phone or online:
Phone: One Dig at 1-800-242-3447 Ext. 2
A minimum of Three Full Working Days’ Notice is required in order for facility owners to respond to routine requests, however response times can vary and a longer lead time is recommended during the high season (May through September).
Click for a sample locates report
To follow up on existing locate requests in the City of Calgary:
Call 403-245-7252 or email firstname.lastname@example.org
For projects dealing with anything involving property lines, your RPR is an important resource to send us.
When possible, please provide us with the contact information for an alternate contact who can also make project decisions or is capable of reaching you quickly in the event we cannot.
Please provide us with the collection schedule for compost, garbage, and recycling waste at your address. This will help our crew plan ahead for multi-day projects.
We are super excited to bring your vision to life and are here to help you!
We’re committed to providing you with an exceptional experience with Rio Industries, from start to finish. Please don’t hesitate to reach out if you have any questions or concerns regarding the above information or any other aspect of your project. We value your trust and support and are here to assist you every step of the way.
Please ensure anything on or blocking access to the project area is removed before our arrival. We strive to give you as much notice as possible, but there may be situations where less than 24 hours notice is given. Should we arrive at your site and encounter blocked access after providing more than 24 hours notice, rescheduling or additional labour fees may apply.
Possible Job Rescheduling:
We reserve the right to reschedule your project in the event of adverse weather conditions, emergencies involving our crew members, or complications in preceding projects. We aim to keep rescheduling to a minimum, but feel transparency is important due to the nature of seasonal work. Due to Calgary’s often unpredictable weather, our most common reason for rescheduling is due to adverse weather.
Additional Work or Changes Orders:
If you require additional work or changes to the original quote, we’re more than happy to accommodate. Please note for quote changes, we will require a signed change order on-site. Should the requested work go beyond the original project scope, we will provide you with an additional quote for the new work requested. This ensures that everyone is on the same page regarding any additional costs.
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Please complete these steps before project start
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